Trained staff, answered questions, no tickets lost.
Software only helps when the fee clerk, the teacher and the owner all know their screens. We train by role, keep module videos and docs inside the portal, and put an AI assistant one click away, with human support by WhatsApp and phone in working hours.
What you get
- Live online training scheduled on request, per role
- Module-wise YouTube playlists and an in-app Docs page
- AI assistant that answers in English or Roman Urdu with links to the exact screen and video
- WhatsApp group, phone and in-app support 9:00 AM to 5:00 PM on working days
Support hours, training channels and the in-app assistant described here are what EDUBase schools use today.
How we deliver it
Role-based training
Separate sessions for admin, fee office, teachers, HR and the owner, on Google Meet, recorded for later.
Self-service knowledge
Module playlists (Student Management, Fee Management, HRM, Finance, Exams, bulk attendance and more) plus in-app documentation.
AI assistant
Round-the-clock answers from EDUBase's own knowledge base, with voice input and Roman Urdu starters.
Human support
WhatsApp group per school, phone and in-app requests during working hours; escalation to engineers when needed.
Continuous updates
New features and app updates ship regularly to every school, explained in-app and in release notes.
Frequently asked questions
Is training in Urdu?
Sessions are delivered in Urdu/English as the team prefers; the AI assistant understands Roman Urdu.
What are support hours?
Live help 9:00 AM to 5:00 PM on working days by WhatsApp and phone; the AI assistant, videos and docs are available any time.
Do new staff get trained later?
Yes. Book a session any time; the recorded videos and docs cover the basics immediately.
Related services
- Data Migration & OnboardingStudents, families, fee plans, old dues, past payments and staff moved from Excel or any system, verified before go-live.Read more
- Intelligent Automation & AIScheduled fee automation, AI support assistants, form-fill copilots and audit scans, built for education data.Read more
- Education ERP & LMS DevelopmentCustom school, college and academy management software, or new modules on top of EDUBase EMS.Read more
Tell us about your institution.
A demo on your own data, a scoped quote for custom work, or just a question: send the form or message us on WhatsApp. We reply in working hours.
Ready to see it on your own data?
Book a free demo, or message us on WhatsApp and we will reply in working hours.